Support

Questions, problems, or feedback about Urdi? We answer every message.

Email us at support@urdi.ai and we will get back to you within two business days.

If you are writing about early access, include your company name and the work email you used on the list.

Delete account

Your Urdi user account is part of your company’s Urdi account, which your company administers. You can delete your user account in the Urdi app, or by email if you no longer have the app. Uninstalling the app does not delete your account.

In the app

1. Open Settings.
2. Choose Delete account.
3. Type your account’s email address to confirm.

Deletion takes effect immediately and can’t be undone.

Without the app

Email privacy@urdi.ai from the email address of the account you want to delete, with the subject “Delete my account.” If you can no longer send from that address, tell us which address the account uses; we will need to verify that the account is yours before deleting it. To also have your remaining personal data erased, say so in the same email. We respond to deletion requests within the time required by applicable law, as described in our Privacy Policy.

Before you delete

If you are the last owner of a company account, or the only owner of a team pod, transfer ownership to another member first. We can’t delete your account while a company account or team pod would be left without an owner.

What stops working

• You are signed out and can no longer sign in to Urdi with that account.
• Your sign-in methods and API tokens stop working.
• Apps you connected to your Urdi account can no longer access it.

What stays

• Your profile, such as your name and email address, and the content you created, such as apps, records, and messages, stay in your company’s account. Your company controls that data and decides whether it is kept, changed, or erased; we process it on the company’s behalf.
• We may also keep records we need for legal, security, and accounting purposes.

Erasing your remaining personal data

Deleting your account does not erase this remaining data automatically. To have it erased, ask your company, or email privacy@urdi.ai. Because your company controls the data in its account, we may refer your request to it and support its response. We respond within the time required by applicable law.

See Retention in our Privacy Policy for details, including materials our Terms of Service allow us to keep.

Report an app

To report an app in the catalog that was published by another company, open it in Urdi and choose Report app. You can also email support@urdi.ai with the app’s name, the company that published it, and what is wrong. We review reports within 24 hours and act on them under our Terms of Service.